We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines.
While many things have changed, one thing has remained the same: our commitment to providing you exceptional dentistry in the safest environment.
As you know, Infection control has always been a top priority in our practice. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA).
The safety of our patients and our staff is of utmost priority. You will see some changes at your next appointment. We made these changes to help protect our patients and staff.
- Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
- We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
- Our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
- Appointments will be managed to allow for social distancing between patients.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
- In order to accommodate all of our patients and due to limited appointment availability , we kindly ask you to give us a 48 hours notice if you need to reschedule your appointment.
- Our staff will be wearing special PPE (Personal Protection Equipment) masks, face shields and gowns.
With the safety of our patients and staff in mind we went beyond the recommendation of our guiding agencies. You will notice in our office a medical grade air sterilization system, similar to the ones used in hospitals, and an extra oral suction system that reduces the number of aerosols in the air. We are also using an electrostatic disinfectant sprayer similar to the ones used to sanitize cruise ships, nursing homes, airplanes,etc….
We look forward to seeing you all again and are happy to answer any questions you might have. Thank you for trusting us with your care. We value your loyalty and look forward to welcoming you back to our office.
On the day of your appointment:
- Call us before your appointment if you have a fever or a persistent cough.
- Since we are following social distancing guidelines, when arriving for your appointment please stay in the car and let us know you are here. We will let you know if it is OK to come in. If possible, please do not bring companions to your appointment unless you absolutely have to.
- We are trying to minimize the number of people in the waiting room.
Here is what to expect when entering the office:
- State law requires you wear a mask when you come into the office. Please use the hand sanitizer provided before you enter the office. Keep your mask on at all times. We will let you know when you can remove your mask once we start treatment. We will direct you to put it back on once treatment is completed.
- We will ask a few questions before seating you in the treatment room.
- We will take your temperature.
- For everyone’s safety we are screening our staff daily the same way we are screening our patients. We want you to feel comfortable in our office so please let us know if you have any questions or concerns.
Because it is of utmost importance we kindly ask that if you develop any COVID-19 related symptoms within 7 to 10 days before or after your appointment to please call our office and let us know so we can take the appropriate measures. We look forward to treating you and to continue providing you with the highest quality of care you are accustomed to.
Thank you for helping us keep everyone safe and healthy.
Dr. Sona Tacvorian